Terms & Conditions

我的账号

Go to  【sws28.com.sg】 → 【My account】 change information.

商品问题

Received goods in lost , in orders to protect both , kindly inform customer service immediately SG SWS28 Customer Service+6581284894   , case will be incharge within 3working days.

Received goos in missing in order to protect yours, kindly please keep the relevant credentials

inform our customer service or you can directly contact our customer service hotline SG SWS28 Customer Service+6581284894

 

 

Orders before ship out allowed to exchange receiver address , Kindly need to inform customer service immediately SG SWS28 Customer Service +6581284894

Before that , not allowed exchange receiver address if orders shown ''SHIPPED'' .

 

* T&C apply

Only allowed with reasonable cancellation，

Kindly inform customer service immediately SG SWS28 Customer Service+6581284894

 

* T&C apply

我的积分和优惠券

Member shopping anytime at sws28.com.sg website，payment $1 = get 1points from accumulated points

1point can get discount $0.01

Exp：If shop for $1000；can get 1000points.

1000points can be get discount $10 in next orders

* Points is not allowed to exchange cash / transfer to others ID *

No expiry date

付款方式

To bring you the best online shopping experience, sws28.com.sg provides a variety of payment methods:


 

快递物流

Kindly inform customer service immediately before orders ship out SG SWS28 Customer Service +6581284894

 

Orders after payment done status show pending payment , normally due to the line problem , advise try to refresh few times .

However, if still the same problem , kindly inform our customer service immediately SG SWS28 Customer Service+6581284894

 

 

After placed orders：

1-3working days 

Shipping working day （Monday - Saturday half day）

Placed order before 1pm，ship on same day

Placed order after 1pm，ship on the next day

Sunday / Public holiday no shipping , will ship on the next working day.

Go to 【28Mum.com】→【My account】  →【View order history】or【To receive】track and trace orders.

 

运费问题

Purchase $100 and more will be free shipping.

Purchase less than $100, will be charge $8 shipping fee

 

退换货政策

We only accept returns and exchanges of products from this sws28.com.sg

if the items is found damaged during transportation, please refuse to sign for it at that time when delivered and ask the courier to bring it back to shipper.

 

If you have the same problems receiving the damaged package, allowed to return and exchange the goods unconditionally within 7 days from the date of receipt:

1) Send the wrong product in your ordered

2) After receiving the package, it is found that the product has expired

Above these, we will resend the goods to the buyer and bear the transportation fee.

 

* T&C apply

 

If orders need to return or exchange kindly please take note:

Contact our customer service to apply for return or exchange:

1) Please call the hotline SG SWS28 Customer Service +6581284894 to inform the problem encountered, and follow the instructions of the customer service staff to return and exchange the goods

2) Please provide all products that need to be returned or exchanged when returning or exchanging goods, even if they are damaged or opened

3) Please attach the invoice of the product when returning

4) For your convenience, please inform the person in charge of the order number/date of the product when you call the customer service department 

5) Lastly, the person in charge provide you with information, and you will need to return the products to us. After receiving and verifying the returned goods, sws28.com.sg will arrange the return and exchange transportation to you within 5 working days. Please wait patiently.

*NOT ALLOWED FOR ANY REFUNDS

*T&C apply

If you have any questions about the purchase orders, products information, promotions, etc.

Kindly call our customer service hotline SG SWS28 Customer Service+6581284894

 

Customer service working hours
Monday to Friday 9am - 6pm
Saturday 9am - 1pm