Common Questions

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Common Questions 2019-03-19T16:41:02+00:00

We are selling high quality Traditional Chinese Medicine products and we are constantly adding new products onto our e-Shop.

No. However, registering with us is to ensure your personal data and shipping details recorded properly for our issuance of tax invoice and shipping consignment notes. Also, it helps to speed up the ordering process for you, as we would already have with us your billing and shipping details.

No. Our products are not subjected to SST.

Malaysia (West) takes 2 – 4 Working Days.

Malaysia (East) takes 3 – 5 Working Days.

Singapore takes 4 – 7 Working Days.

International takes 5 – 10 Working Days.

West Malaysia: RM 8, free shipping for purchase of RM 50 and above.

East Malaysia*: Shipping fee: RM 25 to RM 50.

Singapore*: RM 50, free shipping for purchase of RM 600 and above.

International*: RM 120, free shipping for purchase of RM 2,000 and above.

*Note:

  1. Delivery charges of RM 50 only applies for shipment to East Malaysia for Confinement Herbs Pack and Asiabell Red Date Pack due to the size of the package.
  2. Additional delivery charges of RM 200 for International and Singapore zone will be implied onto Confinement Herbs Pack and Asiabell Red Date Pack due to the size of the package. However, all delivery charges will be waived off when your total amount of purchase exceeded as above.
  1. Select the item you want to purchase, and click on “Add to Cart” button.
  2. Next, you can either continue browsing for more item or review item in your cart by clicking on “View Cart”.
  3. You can click on “Proceed to Check out” to complete your order. Next, you are required to make payment using payment gateway. You will also receive an email from us regarding your order(s), the tracking code is included.
We will provide you the tracking number through your email, then you can check it on the shipping provider website. City-Link check here or Pos Laju check here

You cannot change an order if it is already placed.

If you have a problem with your order, kindly email us at customer@sws28.com or call us at +603 797 28628 immediately.

If it is after the delivery duration as per agreed. Kindly email us at customer@sws28.com or call us at +603 797 28628.

You can pay by:

  • Direct Online Transfer such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, iRakyat Internet Banking, PBe Online Banking etc.
  • Credit card – Visa or Mastercard
You can make payment via online banking (listing of the online banking available) through GHL payment portal which is available for selection during checkout.
Feel free to give us feedback in contact us, and submit the form to us.
For product review, you can leave your comment at the product you purchased.

For all orders with defect, wrong or missing item, immediately email us at customer@sws28.com and provide us with your order number, name of item and the reason for returning. Otherwise, you may call us at +603 797 28628. We will advise accordingly.